FAQ

Can you put Betty in the washer? Will she be upset?
No, Betty loves the washer! You can wash her in your washer on the hottest setting and then dry her in your dryer.

How often do I need to replace Betty?
Laundry Betty lasts up to 1000 washes. This can range anywhere between two to four years. She works by collecting lint and pet hair and keep them off your clothes. To keep Betty fresh, you can shave off her top layer of collected hair and lint. Over time, the Betty will shrink to the point where she is no longer effective. At this point, you will need to purchase more Betties!

Is Betty scented?
No, the Betty is completely scent-free! For fresh-smelling laundry, you can add a few drops of our own Laundry Betty’s essential oil to each ball before putting her in the dryer.

How many Betties do I need to use per laundry load?
To clean a single suit, one Betty will do the trick. For a medium-sized load, we recommend using three Betties. For a large-sized load, we recommend using six.

Does Betty work on removing pet hair?
Yes, the Betty is amazing at removing pet hair! She collects the hair off your clothes in the dryer, leaving your clothes completely hair-free!

Will Betty transfer white lint on to black clothing?
No, the Betty actually collects lint and hair off your clothes. She doesn’t transfer any of her wool onto your clothing.

Is Betty cruelty-free?
Yes, Betty is 100% cruelty-free! Betty comes from only the happiest and healthiest of sheep! Professional farmers from New Zealand quickly and painlessly remove the fleece that make Betty. In fact, shearing is necessary for the sheep ‘s health and hygiene. As sheep are unable to shed naturally, if a sheep goes long periods of time without being shorn, several health problems can arise. Betty loves her sheep, and wants them to be the healthiest and happiest sheep out there!

Is Betty 100% wool, or does she have a rubber center?
Betty is 100% New Zealand wool to the core! She is made from 100% natural ingredients: No plastics or fillers of any kind! Betty is as organic as they come!

What charity does the Laundry Betty donate its proceeds to?
Laundry Betty proudly donates a portion of the proceeds to the International Bird Rescue.

What payment options are available?
We accept major credit cards, debit cards, and Paypal.

Where is my order? How can I check the order status?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

When can I expect my order to be delivered?
Depending on location & stock availability, shipping can take up to two weeks.

Do you charge a cancellation fee?
We do not charge cancellation fees. We generally replace items that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 10 business days from our last email.

What is your refund policy?
We have a 60-day 100% satisfaction guarantee. If within the 60-day period if you are not happy with your purchase, please send an email with your order number and contact information to support@laundrybetty.com. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges.

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

How do I contact you?
Reach out to us via our contact form that can be found here or email us at support@laundrybetty.com.